Ordering methods:

Musicshoponline.com / MSOL.biz has four ways to order:

Secure Shopping Cart - Using our secure shopping cart system is the fastest and easiest way to order. Simply click the 'Add to Cart' button next to an item and it will be added to your cart. When you want to check out, just click the 'Shopping Cart/Cart Contents' button and then the 'Checkout' button. This method gets your order processed in the fastest way, as it gives us all the information we need, in the least confusing manner.

Alternative ordering methods:
(Please note that the shopping cart is always the fastest and easiest way to order)

Email - You can send us an order by email at sales@musicshoponline.com . Please make sure to include all the information we'll need to process your order: full details for all items you want to order, your full name, your full billing address information, delivery address information and credit card details (card type, card number, issue date, expiring date, security code - the 3/4 digits on the back of your card, on the signature strip, at the end of the card number). Don't forget to state clearly how you want us to ship your order: priority mail, UPS standard (wherever available) or UPS express.

Phone - If you'd like to place an order by phone during business hours (Central European Time), take note of the item details for all items you want to order and ring us on +39 051 727095. Please let us have all the information we need to process your order: full details for all items you want to order, your full name, your full billing address information, delivery address information and credit card details (card type, card number, issue date, expiring date, security code - the 3/4 digits on the back of your card, on the signature strip, at the end of the card number). Don't forget to state clearly how you want us to ship your order: priority mail, UPS standard (wherever available) or UPS express.

Fax - If you'd like to place an order by fax, take note of the item details for all items you want to order and fax it to +39 051 729475. Please let us have all the information we'll need to process your order: full details for all items you want to order, your full name, your full billing address information, delivery address information and credit card details (card type, card number, issue date, expiring date, security code - the 3/4 digits on the back of your card, on the signature strip, at the end of the card number). Don't forget to state clearly how you want us to ship your order: priority mail, UPS standard (wherever available) or UPS express.

Payment methods:

We outline these options in the shopping cart as you place your order. Here's how you can pay:

Credit card - We accept all most used credit cards. Visa, Mastercard, American Express, Visa Electron, JSB, PostePay, Pay Pal.

Cash On Delivery - During the checkout you can choose the C.O.D. option with order delivery and payment collection by the Italian Post Office (only if your delivery address is in Italy) or with UPS (virtually everywhere). In both cases a commission for payment collection will be charged by the carrier on top of the usual shipping costs.

Advance bank transfer - You can send your order to us by email, fax or phone (please check the above ordering details). You will receive a confirmation from us with the total amount to be transferred, including shipping costs. You will wire that amount to the following bank account:

Bank: BANCOPOSTA
Account number: 69122364
Account name: MSOL / IRMA RECORDS srl
ABI code: 7601
CAB code: 02400
IBAN code: IT34K0760102400000069122364
BIC code: BPPIITRRXXX

As soon as we receive your remittance we will ship your order via the carrier chosen by you.

Payment by Conto Corrente Postale (Italy only!) - You can send your order to us by email, fax or phone (please check the above ordering details). You will receive a confirmation from us with the total amount to be paid, including shipping costs. You will pay that amount to the following number of Conto Corrente Postale:

c/c 69122364 under the name of MSOL / IRMA RECORDS srl

As soon as we receive your remittance we will ship your order via the carrier chosen by you.

Security

Our shopping cart has a secure system that will keep all of your information secure when shopping at Musicshoponline.com/MSOL.biz.

This page explains what to do if you've received a damaged, defective or incorrect item from Musicshoponline.com.

If the item was damaged in transit

If you receive a Musicshoponline.com package and the contents have been damaged in transit, you can return the item(s) to us within 30 days of receipt for exchange. Please let us know by emailing us at service@musicshoponline.com and send the item(s) to:

Musicshoponline.com
Via Bargellino 10
40012 Calderara di Reno
Bologna
Italy

If the item is defective

You have the right to return a faulty item within 30 days of receipt. Please let us know by emailing us at service@musicshoponline.com and send the item(s) to:

Musicshoponline.com
Via Bargellino 10
40012 Calderara di Reno
Bologna
Italy

If we sent you an item you did not order (an 'incorrect' item)

As soon as you find out we've sent you an incorrect item, please let us know by emailing us at service@musicshoponline.com and send the item to:

Musicshoponline.com
Via Bargellino 10
40012 Calderara di Reno
Bologna
Italy

Please also let us know if you want us to replace the item we sent you with the item you ordered, by emailing us at service@musicshoponline.com and we'll send you the correct item as soon as we can.